Crest Ink And Print Co

At Crest Ink And Print Co, every order is prepared with care to ensure you receive a product that meets our quality standards. Handmade products are generally processed within 1–3 business days, while customized orders may require 3–7 business days, depending on the complexity of the design. Once your order has been dispatched, you will receive the shipment tracking details through email, SMS, or WhatsApp, where applicable. Delivery timelines vary based on your location, with most orders arriving within 2–7 business days across India. Shipping charges, if applicable, are displayed during checkout before payment is completed. Please ensure that the shipping address and contact details provided are accurate, as we cannot be held responsible for delays or failed deliveries caused by incorrect information. If your package arrives damaged, we kindly request that you contact us within 24 hours of delivery and provide clear photographs along with an unboxing video so we can investigate and assist you promptly.

Customer satisfaction is important to us, and we strive to provide high-quality handmade jewellery. Since many of our products are handcrafted or customized specifically for each customer, returns and refunds are accepted only in cases where the wrong product has been delivered, the product arrives damaged, or there is a genuine manufacturing defect. Requests for returns must be submitted within 3 days of receiving the order, along with supporting photographs and an unboxing video where applicable. Products returned due to personal preferences, change of mind, incorrect size selection, or minor handmade variations are not eligible for return or refund. Customized and personalized products cannot be returned or exchanged once production has begun. After the returned product is received and inspected, approved refunds will be processed to the original payment method within 5–7 business days. Exchanges may be offered depending on product availability.

Your privacy is important to us. We collect only the information necessary to process your orders and provide customer support. Information We Collect Name Phone Number Email Address Shipping Address Payment Information (processed securely by our payment gateway) How We Use Your Information Process your orders Deliver products Provide customer support Send order updates Improve our services We do not sell, rent, or share your personal information with third parties for marketing purposes.